Once you have verified all of the above, proceed to troubleshoot the connection as follows: For more info see I receive an ‘authentication failure’ message. Double-check that you are using the correct IVPN Account ID (ivpnXXXXXXXX or i-XXXX-XXXX-XXXX).Verify that the server you are connecting to is online and available on the server status page.If your connection is still not working then you will need to contact your ISP to resolve the issue. If you are using the IVPN client, ensure that the IVPN firewall is not activated. Try loading a website or pinging a web address such as 8.8.8.8 or 1.1.1.1. Verify that your internet connection is working whilst disconnected from the VPN.
Before you begin troubleshooting a blocked connection please check the following: Most connection failures are caused by something blocking the connection to our servers.
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